WELCOME TO THE CUSTOMER
SERVICE DEPARTMENT

My details

To ensure the safety of our clients and adhere to international regulations, our company follows mandatory international procedures. These include KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols.

Please submit documents such as your ID (proof of identity, passport, driver's license) and proof of residence (POR) through the designated form available after logging into your account. Please note that we may only accept a copy of your Utility Bill (Water or Electricity) or a Bank/Card Statement showing your full name and address.

Important! This data is collected solely for your protection.

If you wish to:

- Delete your personal data,

- Opt out of marketing communications,

- Opt out of telephone contact,

please fill out the consent withdrawal form.

You can update your email address by completing the Change of Email Address form.

To review the privacy policy on our website, click HERE.

Complaints and returns

I want to submit a complaint

Prior to submitting a complaint, we recommend reviewing our Frequently Asked Questions, accessible HERE. Should you still wish to proceed with a complaint, please complete the form.

Thank you for your understanding.

Please note!
If you are seeking a refund due to withdrawal, please refer to the “I want to initiate return of an order” section.

I want to initiate return of an order

If you wish to return a purchased product and withdraw from the contract, please take note of the following instructions:

– Please refrain from returning the product directly to the courier company/supplier/logistics partner, as this may lead to delays in processing by the product seller. The contact information and dedicated instructions have been added to your package.
– According to the Terms of Service and/or Directive 2011/83/EU of the European Parliament and the Council dated 25.10.2011, you have a period of 14 days from the receipt of your order to initiate the return process.
– If less than 14 days have passed since receiving your order, kindly complete the return order form.
– Ensure that you provide the same email address used during the order placement.
– Upon acceptance of your request, you will receive a confirmation email from us, indicating the commencement of the return procedure.
– Please be advised that due to the handling of requests from over 30 countries, the processing time ranges between 10 and 25 working days.

Thank you for your attention to these guidelines.

My order (inquiries)

You should have received an email containing your order information, tracking number, and details of the courier company. If you haven't found this message in your inbox, please check your spam or junk folder. If it's not there either, please fill out our contact form.

We will make every effort to respond to you as soon as possible.

In alignment with our Terms of Service and our commitment to maintaining the utmost standards of security and customer satisfaction, all purchased products are securely stored to prevent unauthorized access until they are handed over to an authorized recipient.

PLEASE NOTE: - Do not disclose your login credentials for our platform or any associated accounts. - Always ensure that any sensitive information is shared only with verified entities that prioritize data security and protection.

The duration for receiving the assigned benefit may vary depending on the order. Normally it takes 2 to 5 business days for the package to be delivered. If you wish to inquire about the processing status of your application, please fill out the contact form. We will make every effort to respond to you promptly.

Inside your package, you'll discover a Lion Money Partners banknote containing serial numbers that serves as an activation code that grants access to your personal account on the educational platform. Please remember that the only function of a banknote is to convey your account activation code (which is serial number of the banknote) - it cannot be exchanged for money. When logging in, please ensure to use the email address you provided during the order placement and refrain from sharing your personal password with anyone.

  1. Start by entering the website address into your browser: lionmoneypartners.com.

  2. Next, you can select your preferred language from the options available in the top right corner.

  3. Then, locate and click on the golden button “Log in” which will enable you to sign up. This will prompt a request for your login credentials.

  4. Please, find the Code Activation link and follow the link to activate your account using the serial number of the Lion Money Partners banknote that you will find inside your package.

  5. In this step you will be asked to establish your personal, powerful password. Please, ensure it will be safe to protect your data stored on your account.

  6. When your account is activated, come back to the form and log in using your email and your password that you have established while activating your account.

The banknote attached to the package has no monetary value. It is informative. The banknote contains the an activation code (which is the serial number of the banknote) necessary to log in to the Lion Money Partners platform.

In such circumstances, please promptly fill out the contact form, and you will obtain special instructions that will guide you in the process of logging in to your account.

We will make every effort to respond to you promptly.

In such circumstances, please promptly fill out the contact form, and you will obtain special instructions that will guide you in the process of logging in to your account.

Providing a valid email address is crucial for account recognition. To ensure security standards, please fill out the email address change form to update your information.

PLEASE NOTE: If you cannot recall the email address used during order placement, kindly submit a photo of your package purchase confirmation included in the received parcel.

After you successfully log in to your account using your activation code you will be automatically asked to change your password. Please ensure that your password meets the security standards.

Upon placing an order for our products, an order confirmation, along with details about the ordered products and your associated benefit, is send to you via email. Please ensure to check your email inbox to locate our correspondence.

If you're unable to locate the aforementioned message, kindly utilize our contact form to submit a request. We will make every effort to respond to you promptly.

After you log in, you will find:

  • history of your transactions,

  • access to investing alerts crafted to help you follow the most important financial trends,

  • access to educational section where you can find details on your seminar.

    Moreover, after entering your account you will be able to contact us regarding joining VIP club and accessing elite Lion Money Partners membership.

You will receive confirmation of the order and the value of the gift by e-mail. If you cannot find such a message, fill out the contact form - we will try to contact you as soon as possible.

To sign up for a seminar, please log in to your account on the platform lionmoneypartners.com. Then, navigate to the "Education" section, where you'll find a link to sign up for seminars tailored specifically for you.

You will be informed about the start date of the seminar by e-mail.

If you've already signed up for your preferred seminar(s), you're all set. Please note that our seminars are meticulously prepared and delivered by top experts, which may take some time. However, rest assured that you will receive a notification from us via email before the exact date the seminar takes place.

In light of various potentially hazardous practices prevalent in the market, we would like to reassure you of our commitment to upholding the highest safety and customer service standards. Furthermore, we feel compelled to caution you against the deceptive actions of other entities.

To this end, we wish to emphasize the following regarding our approved means of communication:

  • Our specialists exclusively reach out to you via telephone using the numbers you have provided. This entails:

    • We do not engage in communication via instant messaging applications such as WhatsApp, Messenger, Telegram, Signal, etc.

    • Our specialists communicate with you solely in your preferred language. While our company operates across numerous markets and employs specialists of diverse nationalities, telephone interactions are always conducted in the customer's language. Therefore, exercise caution regarding any calls or contacts from specialists, consultants, or agents who do not speak your language or rely on automated translation services.

  • All transactions conducted within our company are processed in the currency of your country of residence or domicile. Be wary of companies or entities that request payments in currencies other than your own.

  • Should you have encountered any alarming phone calls or emails recently, please reach out to us via the contact form.

     

    We would like to reiterate that we will make every effort to respond to you promptly.

VIP

Dear Customer,

We are thrilled that you have chosen to participate in our Lion Elite Membership program. To be contacted by our specialist, please complete the Lion Elite Membership Contact Form.

Why Become a Lion Elite Member?

As a Lion Elite Member, you will enjoy priority service, additional freebies, a Personal Account Specialist, an Account Manager, automatic account activation, and many other benefits.

If you wish to join the satisfied customers enjoying our special benefits, fill out the contact form, and we will reach out to you by phone.

Please note that we will do our best to contact you as soon as possible.

Cost of the Lion Elite Membership

The cost of the Lion Elite Membership package varies based on the range of services you select. You decide the duration of your package. To learn more about our most popular service, please fill out the contact form, and we will contact you by phone.

Our specialists will get in touch with you as soon as possible regarding your new package.

Terms of use | Privacy Policy | Contact